Customer Policies and Guidelines
Welcome to BLIVE CLEANING
Dear Customer,
We kindly ask that you go over our Policies and Guidelines.
Blive Cleaning is a high quality professional cleaning service, fully Licensed, Insured, Osha Certified, Better Business Bureau A+ Certified, founded in 2018 and established in 2021.
For your convenience, we provide all equipment and cleaning supplies needed for the job.
You can expect our employees to arrive on time, wearing their uniforms.
We normally work in teams of two cleaning professionals, however we also have individuals working by themselves as well. Our cleaning crew is highly trained, hard-working ,trustworthy and respectful people who we are proud to say are very detail oriented.
We strive to deliver excellent work with each visit.
PRICING
Our Cleaning Rates are based on the size of your property and how often you need the service. Deep Cleanings and Move in/Move Out packages are our most expensive ones since they are more time consuming and more detailed work than a Regular Cleaning.
If You hire us for a weekly cleaning you’ll be paying the lowest rate we have available for the size of your house each visit.
QUOTES FOR ONE-TIME AND INITIAL DEEP CLEANINGS
Our estimates are based on the size of your house(SQFT), the rate you receive will be your final amount. In some situations the time might not be enough to finish all the tasks. In that case you’ll be contacted for approval of the extra time and informed about the extra fee. If you feel like the package time is not enough for your whole house you can choose the areas you desire the team to focus on first, that way if time runs out your priority areas are able to get cleaned.
Our services are customizable.
BOOKING
We have a Booking Fee Policy that consists of a $100 fee for Estimates below $600, If the cleaning package is higher than $600, the Booking Fee will equal to 50% the amount estimated for the job.
The remaining balance is due upon completion of the cleaning service.
Booking fee goes towards your final amount. The booking fee is NON-REFUNDABLE in case of cancellations.
If you can’t have the cleaning on the original scheduled date we can reschedule for you(as long and it’s done in a timely manner) but if you decide to cancel the service the Booking will not be reimbursed .
A Card on File is also Required.
SCHEDULING
We do our best to schedule your cleaning according to your preferred day but sometimes that is not possible. We Thank you for your flexibility in advance. Things may happen outside of our control so if we need to reschedule your visit (only when necessary) we’ll let you know as soon as possible.
HOW TO PREPARE FOR YOUR UPCOMING HOUSECLEANING
Before our Cleaning Team arrives, we kindly ask that you “pick up the house” per se. We don’t mind tidying up the house for you, just understand that that will greatly reduce the cleaning time we have for your house. The less amount of objects in the way, the more effective the “ real cleaning” time will be.
We can change the linens for you, just please leave a clean set on top of the bed and that will be our signal to change the bed. The team won’t be able to wait if sheets are still drying.
PUT AWAY IRREPLACEABLE FRAGILE OBJECTS
If you have any fragile objects that are of sentimental value, heirlooms or things that are impossible to replace we ask that you put it away for the cleaning. Although we’re extremely careful and respectful with your belongings we know that accidents might happen.
Also make sure no jewelry or small valuables are on the floors or carpeting since it can be easily vacuumed without the cleaner even realizing.
If you need the Team to wipe down a delicate object please let us know in advance.
ALLERGIES
If you have any type of allergies to cleaning products or prefer a different product to be used please let us know. If
we don’t carry that specific cleaning product. We ask that you leave it on the kitchen counter and we’ll know that it is for us to use.
PET POLICY
We are pet-lovers and we’ll treat your fur family members like our own. We ask that you inform of any unfriendly pets that our team should be aware of, containing those pets in a room would be ideal to prevent accidents.
We already experienced pet attacks in the past and for that reason we know simple solutions can prevent those situations. If you know your pet has the habit of running out the door when it’s opened we kindly ask that your pet be contained since it can easily escape while the team gets inside with the cleaning equipment and supplies.
Please inform us about any pets you might have at the time of booking so the Team can be aware.
CLEANING AREA RESTRICTIONS
Depending on the height of the fan, chandelier or object is located we won’t be able to clean it due to liability. We carry step stools and have extendable dusters. We Normally don’t clean the external part of the house unless discussed prior booking, even in those cases the height limit still applies.
We do offer add-on services that include porches, garages, etc.
SUPPLIES AND EQUIPMENT
We carry our own cleaning supplies and equipment needed to complete a professional cleaning service. If you prefer us to use your equipment and cleaning products we won’t be able to guarantee the same outcome since our Team is trained with our products and equipment. We will honor your preference but we’re not liable for damages caused to your equipment since our Team wasn’t properly trained to use said equipment.
ARRIVAL
We’ll inform you one day prior to the scheduled cleaning an ETA. Depending on which package cleaning you decide on , we’ll keep you in the same week day and preferably same time frame(AM/PM). However things sometimes don’t go according to plan so we’ll keep you informed about delays as best as we can.
We appreciate your flexibility and we promise to be as accommodating with you as we possibly can.
ACCESSIBILITY
We ask that if you’re not planning on being home during the cleaning(which is fine with us) that you indicate a way for the team to gain access to your house. Whatever feels more comfortable for you, it can be a hidden key, lockbox, garage code, door code, etc. Also if you have an alarm system please disable prior to the cleaning or let us know the code and way to disarm it.
COMMUNICATIONS WITH THE OFFICE
If you have any special requests, do’s or don’ts , that communications MUST be made directly to the Office and Not to the Team.
We keep notes of the changes that were made to the cleaning routine in your house for our own references , in case a new team is assigned to clean your house for the first time, any details that you point out don’t get overlooked.
We ask that you refrain from directly asking the team so no miscommunication happens. If you need items added that are not part of your cleaning package, we can add it and let you know about any extra fees.
SOLICITATION OF BLIVE CLEANING EMPLOYEES
Our employees are under contract that forbids them from accepting side job proposals from our clients. Please understand that by offering it to them, you’ll be actually putting them in a breach of contract situation.
Please do not solicit our employees.
TEAM POLICY
Our scheduling is based on the location of your house, sometimes different teams work different routes. If you have a preference for a certain team let us know and we’ll do our best to have you permanently with the team of your choosing, however it’s not guaranteed.
CANCELLATIONS
If you’re a recurring client(meaning you have us cleaning on the regular basis, weekly, bi-weekly or monthly) and you need to cancel the cleaning( when you can’t reschedule) our policy is as follows:
If you have a Weekly Cleaning package and need to cancel for a week, your following cleaning will be charged as a bi-weekly rate and resuming as weekly after that.
If you have a Bi-weekly Cleaning Package and need to cancel one cleaning , your following cleaning will resume 2 weeks after the canceled cleaning and the Monthly rate will Apply.
If you have a Monthly Cleaning Package and need to cancel your cleaning, we advise that you try to reschedule it for as soon as possible, however if more than 2 weeks pass after your cleaning date , a Deep Cleaning rate will apply.
LAST MINUTE CANCELLATIONS
We understand that life happens and we are more than happy to try and accommodate you whenever possible. Although a 7 day notice would be preferable , to avoid fees, we require a notice of at least 2 BUSINESS DAYS prior to the original scheduled cleaning date.
Please submit your cancellations or changes on schedule to contact@blivecleaning.com or via text message.
If cancellations or reschedules are requested within 1 BUSINESS DAY, a $50 fee will apply.
If cancellations or reschedules are requested SAME DAY of the scheduled cleaning , a 50% of the amount you’re usually charged for the cleaning will apply.
A 50% fee will also apply if our Team is unable to gain access to your house within 15min of their arrival. If that happens we will communicate with you so you can have the chance to let us of an alternative way too in.
When you cancel the same day we won’t have time to fill your spot, that’s why this fee applies.
FRIDAY AFTERNOON AND WEEKEND CHANGES:
Please note that you send a request for a reschedule or cancellation on Friday after hours( Mon-Fri ) from 8am-5pm) needing to cancel or schedule a cleaning on Monday the 50% cancellation may apply.
BREAKAGE/DAMAGES
We are fully Licensed, Insured, Osha Certified and Pay taxes.
We take responsibility for damages caused by negligence of our employees. Our Teams know that honesty is the best policy and for that reason they report immediately any accidents they might have involving your belongings, they’re asked to send video and pictures for our records. Right after receiving the information we’ll contact you to let you know and find the best course of action to fix it.
However, if you notice something broken after a cleaning please follow these actions:
Damages MUST BE reported within 3 days of the incident.
Please send us video & pictures of the damage caused by the team.
We might ask where the item was purchased in an effort to replace it, if we cannot replace it for some reason, we’ll verify the value and reimburse you as soon as possible up to $100 per item .
If the cause calls for the item to be repaired, the company reserves the right to hire a qualified professional of our choosing . Please do not hire a professional without consulting us first for approval otherwise the reimbursements won’t be authorized.
We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning employees are working.
Be aware that older blinds may become bridled over time, therefore easily breakable. Even being as careful as possible they may accidentally be damaged, in those cases if the team notices blinds in not good state they won’t be touched and you’ll be notified about the reason.
As noted before, we please ask that irreplaceable items/expensive delicate ones be moved prior to the cleaning visit to prevent accidents
Please let us know about items that you’re aware have a greater risk of falling so we can be extra careful around that area.
BLIVE CLEANING is not responsible for the damage of items that were improperly installed. Please inform us of any items in your house that require extra attention.
If notification is made past the 72 hrs. period(feel free to notify even during the weekend) BLIVE reserves the right to deny compensation.
Our teams are prohibited from moving furniture during our service. We will reach any visible spaces by hand or with extensions. In case the furniture needs to be moved we ask that the furniture be moved prior to the start of the service. We do offer an agreement that can be signed by you allowing our team to move furniture as needed. Please be advised that this agreement will shift liability away from Blive for any potential damages made when furniture is moved.
PAYMENT POLICY
We require full payment for each visit the day the service is done. We ask that outstanding balances are paid in full prior to the next scheduled visit.
We do not negotiate our prices once the estimate is approved and the Booking Fee is paid for.
We accept Debit and Credit cards as a form of payment.
TIPPING
Tipping is Not a requirement, however if you want to leave a tip for the team you can add the desired amount to your credit card as a one-time or recurring charge. You’ll find that BLIVE CLEANING uses an easy and convenient way for you to pay your balance, after each visit a link will be sent via email/text message.
If you rather use cash for tipping we ask that you put the money inside a labeled envelope.
Tips cannot be accepted as a form of payment for ADD ON services, please contact the company for pricing of ADD ON services.
Please Let Us Know How We’re Doing
If the quality of our service was not delivered with excellence please notify our office within 24hrs after the cleaning. We’ll ask for pictures and descriptions of what needs to be corrected so we can prepare the team accordingly. We’ll do our best to let you know of any type of stains or areas that weren’t able to get cleaned due to age or damage. Our company doesn’t issue refunds so please give us the chance to fix any spots that you were not satisfied with( within the agreement set during booking).
100% SATISFACTION GUARANTEE IS OUR GOAL.
INCREASING
Due to inflation, we might need to readjust our fees over time. You’ll be notified before any financial changes are made. We don’t readjust our prices often but please note that it might happen only when absolutely necessary .
IMAGES
From time to time, Blive will use anonymous before & after photos and videos for social media purposes. No personal or identifying details will be revealed. Do we have your permission to use these pictures? If you do not authorize it, please inform us by text message: 774-498-0527 or email: contact@blivecleaning.com
ADD ON Services Offered upon Request (contact us for pricing)
Attic
Basement
Carpet Shampooing
Disinfecting mist service
Extra Rooms
Extra Beds Made
Extra Trash carry out
Folding Laundry
Inside Airfryer
Inside Closets
Inside Fridge
Inside Oven
Organizing
Inside/top Cabinets
Sweep Deck/ Porch
Sweep Garage
Windows Sills
Windows inside/out-depending on the height
WE ARE HONORED TO HAVE YOU AS OUR CUSTOMER
Thank you for choosing Blive Cleaning!
Updated on 04/21/2025
